Last Update: 22.01.2024Terms and Conditions for Users1.Scope and change of the Terms1.1 These Terms and Conditions of Use (the “Terms”) are a binding contract between you and FIRST LIFEMOST PORTAL CO. L.L.C., office 3-080, Arab Bank Building, Port Saeed,Deira, Dubai, UAE, PO Box 498, license number 1074545, registered number 833228 (hereinafter referred to as “Lifemost”).1.2 These Terms govern your use of the Lifemost websites, materials, applications, content, products and services, including but not limited to the Lifemost subscription (collectively, the “Services”).1.3 PLEASE NOTE THAT BY USING OR ACCESSING OUR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU SHOULD NOT USE OR ACCESS THE SERVICES.1.4 We are constantly improving our Services, and we may introduce new features, make changes to existing features, or suspend or discontinue certain features, so these Terms may need to change along with the Services. As a result, we reserve the right to change the Terms at any time.1.5 Any use or access of the Services after the effective date of the change will constitute your acceptance of such revised Terms. Changes will be effective upon the posting of the changes unless otherwise specified. If you find any change to these Terms or the Services unacceptable, then your sole remedy is to stop using or accessing the Services.2.Material Terms2.1 As provided in greater detail in these Terms (and without limiting the express language of these Terms), you acknowledge the following:- These Terms incorporate by reference our Privacy Policy, and you expressly agree to its terms.
- You consent to automatic renewal of your Subscription (defined below) until you cancel your Subscription in the app through the “Subscriprion” tab in your account settings or in writing by such other means as we may provide.
- The use of the Services may be subject to third-party terms of service, including the terms of service of Partners (defined below). Lifemost is not responsible or liable for third-party services and materials included within or linked to from the Services.
- Your use of the Services is at your sole risk, and you should consult with a physician or other healthcare professional before commencing physical or wellness activities through the Services. You agree to hold Lifemost harmless from any claim arising out of any default of such obligation.
3.Lifemost Platform and Partner’s Services. Registration3.1 Partner Services. The Lifemost Platform enable you to access and schedule fitness, wellness and other related services (“Partner Services”) that are delivered by a network of third-party gyms, studios and fitness/wellness websites and applications, personal trainers and exercise professionals, and other providers that have entered into partnership agreements with Lifemost (“Partners”). 3.2 Services of Partners. Offerings provided by Partners may be delivered at a physical location, through apps run by third parties (the “Partner Apps”), through streaming by Partners, and/ or through other means. Not all Partners provide offerings or classes in all geographies, and offerings vary by the level of plan that you select. Access to Partners and/ or their classes/offerings is subject to change at any time without notice. 3.3 Registration. If you wish to use the Services, you will be required to register for a Lifemost account and purchase a Lifemost Subscription by providing registration data including an email address and/or mobile phone number, and selecting a password. To access the offerings provided by Partner Apps through the Lifemost Platform, you may need to register for a separate account using the email address that you provided during your Lifemost registration and agree to that Partner’s terms of use in order to access its services. 3.4 Access. After registration, you may access the Services by logging on Lifemost platform with your user name/ password or through a social media account (e.g. Facebook). You will then have access to the information regarding the offerings made directly by Partners, including the ability to schedule classes and other offerings.3.5 Delivery of Services. You acknowledge that Lifemost is responsible only for delivering electronically a proof of subscription and/ or a proof of registration for a class, other fitness/wellness offering, or a Partner’s service. You also acknowledge and agree that each Partner is solely responsible for the delivery, quality, integrity and regulatory compliance of the fitness or fitness-related services offered, as well as the accuracy of the description of the services of each Partner that is listed on the Lifemost Platform. By accessing the offerings of Partners, you acknowledge that you have executed an agreement directly with each Partner, and that Lifemost (as the intermediator) is not responsible for the performance of the Partner.3.6 Service limitations or modifications. Lifemost will make reasonable efforts to keep the Services operational. However, certain technical difficulties or updates required to reflect changes in relevant laws, regulations, and contractual requirements may on occasion result in temporary interruptions in service. Lifemost reserves the right, periodically and at any time, to modify or discontinue any function or features of the Lifemost Services except as expressly prohibited by law. Lifemost will make reasonable efforts to provide you with advance notice where possible of any interruption, discontinuation or modification in Services. You understand, agree, and accept that Lifemost has no obligation to maintain, support, or update the Services, or to provide any specific Content (defined below) through the Services. 3.7 Accuracy of information. You may maintain only one account with Lifemost. You are responsible for providing us with accurate and complete registration data, and to update it as necessary. Lifemost reserves the right to validate your registration data at any time and may request any additional data and documents that Lifemost deems relevant in order to verify your registration data. You may not transfer, sell or rent your account to anyone else without our prior written permission. In the event Lifemost determines, in its sole discretion, that any registration data is incorrect, or that you have otherwise violated these Terms, Lifemost reserves the right to suspend or terminate your account (without compensation or reimbursement) or take other measures as may be necessary and appropriate. 3.8 Parent Consent Required. You must be at least 16 years of age to register for Lifemost Services and become a Lifemost member.3.9 All Lifemost Users. By using or accessing the Services and any Content (defined below), you affirm that you have the power to enter into a binding contract with us and that you are not barred from doing so under any applicable law. You also agree to use the Services solely for your own personal, non-commercial use.3.10 Partner App licenses. App licenses are provided to you by the Partner App’s developer. Lifemost acts as an agent or intermediary for Partner App providers in providing the Services and is not a party to any user agreement between you and the Partner App. Any App that you access is governed by the Partner App’s separate terms or end user license agreement. The Partner App’s providers are solely responsible for its content, warranties, and any claims that you may have related to that Partner App. Providers of Partner Apps are responsible for providing maintenance and support for those apps. Apps made available to you through our Services are licensed, not sold, to you. 4.Lifemost subscription, deposit and fees 4.1 Lifemost Subscription. You may access our platform and create an account for free. However, to make use of the facilities or other Services, including Partner Services you need to purchase a subscription to the Services (“Lifemost Subscription”) through the Lifemost Platform.4.2 The cost of a Subscription and amount of Deposit (in AED) included in it are indicated on the Platform. A Deposit is an amount of money that can be used to pay for a Partner's service (“Deposit”).4.3 When purchasing a Subscription, the User receives the Deposit amount corresponding to the type of Subscription and may also receive an additional bonus (in AED) for free that can be also used to pay for a Partner's service (“Bonus”). Bonus is included in the User”s Deposit. The bigger the Deposit amount is the more Bonus User gets.4.4 When booking a Partner’s service, the amount corresponding to the cost of the selected digital product is deducted from the User's Account.4.5 At the end of the validity period of a Subscription, all unused Deposit and Bonus are lost if User doesn’t renew the Subscription. If User renews the Subscription, the remaining Deposits and Bonuses will not be lost and will be added to the new Subscription.
4.6 The funds provided to the User free of charge are not subject to exchange or refund.4.7 After registering on the Service, before paying for a Subscription, the User chooses the date of activation of the Subscription (not later than three months from the date of purchase of the Subscription), from which they are allowed to book and attend Partner’s service. The User shall not be entitled to book Partner’s service on the dates preceding the activation date of the Subscription and after its expiration date.4.8 The validity period of a Subscription starts on the date of its activation and lasts for one calendar month.4.9 The Subscription may not be frozen.4.10 The User may select any activation date within three months of the date of purchase of a Subscription. The certificate is activated at the moment of entering the promo code.4.11 The User may book a Partner’s service for up to 99 AED from their user account and send the link to a third party who is not a User of the Service ("Friend"). The Friend shall follow the link, register in the Service, activate the booking in their account and receive a Booking Code for the Class. Funds for the Friend's occupation are deducted from the User's account.4.12 If the User cancels less than 12 hours before the start of the lesson or if they miss a booked and not canceled lesson such activity is considered completed and the corresponding amount of Deposit charged for that activity is not subject to refund. There is no penalty for early cancellation of a class booking provided that you comply with the stated cancellation policy.4.13 Free Trial or Promotion. We sometimes offer certain users various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offer. If your Subscription starts with a free trial or promotion period, the duration of which is specified during enrollment, WE WILL BILL YOUR DESIGNATED PAYMENT METHOD FOR THE SUBSCRIPTION FEE AT THE END OF THE FREE TRIAL PERIOD, unless you cancel prior to the end of the free trial period. By providing your payment details when enrolling in the free trial, you agree that Lifemost may charge the Subscription fee to your designated payment method upon conclusion of the free trial period. Free trials are only available to first-time subscribers. Lifemost reserves the right, in its sole discretion, to determine your eligibility for a free trial or promotion. Trial members may at any time choose not to continue to paid membership by canceling at least 12 hours prior to the end of the trial or promotion period. You may cancel through the “Subscription
” tab in your account settings.4.14 Subscription Fee. The fee for a Lifemost Subscription is set forth during the enrollment process. The Lifemost Subscription fee is non-refundable except as expressly set forth in these Terms or as required under applicable law. There are no partial refunds.4.15 The cost of Partner Services (in AED) is posted on the Platform.4.16 Discounts, promotions and special offers are not cumulative.4.17 Lifemost may change the price for any Subscription, amount of Deposit included, and cost of any Partner Service, and will communicate any such changes to you in advance. Subject to applicable law, you accept the new price by not canceling your subscription after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing to the Services prior to the price change going into effect. 4.18 Promotional Codes and Deposit. From time to time, we may offer you a credit based on past purchases or based on another offer. Deposit may only be used with the Services, and only remain available if you maintain a valid Lifemost account and an active Subscription. That means if you cancel your Lifemost account, then any outstanding amounts on Deposit associated with your account will immediately expire.5.Billing 5.1 Payments between you and Lifemost for providing access during the billing period are made on the Platform by online payment by VISA, MasterCard, American Express, Union Pay bank card, EMI, Apple Pay, Samsung Pay, Google Pay, OmanNet, Regional Networks (noon payments https://www.noonpayments.com/) through the payment systems specified in the list of payment systems on the Service. All additional expenses for the transfer of funds for the Partner Services are borne by the User. Lifemost has no access to the Users' payment details.5.2 Automatic Recurring Billing. By purchasing a Subscription, you agree that, upon expiration of the initial Subscription term, your Subscription will automatically renew for successive periods of the same duration as the initial subscription unless and until you cancel your Subscription. YOU AUTHORIZE LIFEMOST TO CHARGE YOUR ACCOUNT USING THE PAYMENT METHOD ON FILE FOR YOU TO PAY FOR ANY RENEWAL SUBSCRIPTION. You will be billed for the same Subscription (or the most similar Subscription, if your prior plan is no longer available) at the then-current applicable Subscription fee plus any applicable taxes. We will process payment for any renewal Subscription using the same billing cycle as your current Subscription. Additional terms and conditions may apply upon renewal, and Subscription fees may change at any time, to the fullest extent permitted under applicable law.6.Subscription Cancellation and Refund Policy6.1 You may cancel your Subscription at any time by canceling under your profile/my account/ my plan after which Lifemost will stop automatically renewing your subscription. PLEASE NOTE THAT NO REFUNDS WILL BE ISSUED UPON CANCELLATION. If you cancel at least 12 hours in advance of your billing date, you will not be charged. Your plan will remain active until the next billing date, but you will not be eligible for a prorated refund of any portion of the Subscription fee paid for that Subscription period unless required under applicable law. Requests for Refund will be handled on a case by case basis. To be considered, please write to our customer service team by sending an email to info@lifemost.ae with supporting documentation. Please note that if the Refund is approved by Lifemost you will be charged a Refund fee in the amount of 15 AED. The Refund amount will be decreased to such a fee.
6.2 If you have canceled your account or modified any data on your account by mistake, contact us (info@lifemost.ae) immediately. We will try to help, but unfortunately, we can’t promise that we can recover or restore anything and shall not be liable to you for such accidental cancellation or modifications.6.3 When your Lifemost Subscription ends, you will lose access to any Partner Apps or online services.7.Access to the Partners’ Services7.1 After purchasing a Subscription, you can access the services from any Partner, including any Partner App or online services, included in your Subscription. You must follow the procedures, policies and usage rules made available to you by the Partner. The following may apply:7.2 Classes or sessions have a specific duration and often need to be booked in advance7.3 Operating hours and available services for physical facilities may vary7.4 Acceptance of additional terms, including a waiver of liability, may be required7.5 Partner Apps or websites may request additional information7.6 We recommend that you review the rules and/ or terms from each Partner before your first time enjoying their services. You can also learn more about specific Partners by reviewing the information provided in the app on or on our website.7.7 Booking classes. You need to book each Partner’s Service on the Lifemost Platform.7.8 Checking in. When you are ready to access the offerings for in-person sessions or classes or online sessions or classes, you will need to be identified by one of the following means:- with the help of the Booking Code, which you present to the Partner before receiving the service. The Partner activates the Booking Code on the Platform; or
- with the help of the Booking Code, which is activated by means of NFC-reading, when you visit the place of providing the services; in this case, the visit is automatically confirmed in you and in the Partner's account.
7.9 Substitution Policy. Although Lifemost takes every reasonable measure to have sufficient classes and sessions to fill your requests, availability of offerings may change without notice. For example, there may be limited class times for a particular live streaming. Lifemost is not responsible for the unavailability of a particular class, session or App, or removal from a particular plan or the Lifemost platform.8.Prohibited activities 8.1 The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, submissions by you (“User Submissions”), and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws.8.2 You represent, warrant, and agree that you will not contribute any Content or User Submission or otherwise use the Services or interact with the Services in a manner that:Infringes or violates the intellectual property rights or any other rights of any third party or Lifemost;- Infringes or violates the intellectual property rights or any other rights of any third party or Lifemost;
- Violates any law or regulation;
- Is abusive, fraudulent, deceptive, threatening, defamatory, obscene, hateful, inaccurate, libelous, pornographic, or otherwise objectionable as determined by Lifemost in its sole discretion (collectively, “Objectionable Content”);
- Jeopardizes the security of any Lifemost account (such as allowing someone else to use your login credentials to access the Services), violates the security of any computer network, or cracks any password or security encryption code;
- Runs Mail-list, Listserv, any form of auto-responder or “spam” on the Services, or that otherwise interferes with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
- “Crawls,” “scrapes,” or “spiders” or otherwise collects any page, data, or portion of the Services or Content (whether through manual or automated means);
- Copies or stores any portion of the Content;
- Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or data of or relating to the Services.
8.3 You understand that Lifemost owns the Services. You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. Lifemost hereby grants you a personal, limited, revocable, non-transferable license to access and use the Services solely for your personal, non-commercial use. Lifemost reserves all rights not expressly granted to you.8.4 For the Content displayed or performed or available on or through the Services, you promise to abide by all copyright notices, trademark rules, data regulations, and restrictions contained in any Content you access through the Services, and you agree not to use, copy, reproduce, record, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Lifemost’s) rights.8.5 You may use the Services only for personal, noncommercial purposes. Our delivery of access to Partner Apps, Live Stream classes, Personal Training and any other online content does not transfer any commercial or promotional use rights to you, and does not constitute a grant or waiver of any rights of the copyright owners. Lifemost reserves all rights in the Services not expressly granted to you.8.6 Lifemost is free to terminate (or suspend access to) your use of the Services and/ or your account for any reason, in its discretion, to the fullest extent permitted under applicable law, including your breach of these Terms or a violation of any of the foregoing.8.7 No solicitation of personal information. You agree that you will treat Partners, including but not limited to online instructors, gym personnel, and personal trainers, with respect. You agree not to use our Services and information offered on our website or app to recruit, solicit, or contact in any way the staff of Partners for employment or contracting for a business not affiliated with Lifemost without our advance written permission to the extent allowed under applicable law.9.Who is responsible for what I see and do on the Services?9.1 Any data or content publicly posted or privately transmitted by you or any user through the Services is the sole responsibility of the person from whom such content originated, and you access all such data and content at your own risk. Lifemost cannot guarantee the identity of any users you may interact with through the Services. Lifemost is not liable for any errors or omissions in such content, misrepresentations by other users, or for any damages or loss you might suffer in connection with such content or interactions. 9.2 When you access a Partner App through a link on a Lifemost site or app, you are leaving the Lifemost environment and accessing a Third-Party site which Lifemost does not control. Your rights and obligations when accessing and using these Third-Party Apps are not governed by these Terms (or our Privacy Policy) and will instead be governed by the terms and policies of those Third-Party Apps, and we encourage you to carefully read those terms and policies of these Third-Party Apps, as their practices may differ from ours. To the maximum extent permitted by law, Lifemost makes no representations or warranties regarding third-party apps and has no responsibility for such third-party apps or the contents, features or operation of such third-party apps. You acknowledge and agree that your decision to access and use any third-party app is at your sole risk, and, to the maximum extent permitted by applicable law, Lifemost will not be liable for any loss or damage arising out of or in connection with your access to, use of or reliance on any third-party sites. 9.3 As part of your Subscription, you may access virtual classes or sessions through live stream. Lifemost makes no representation or warranty about the quality of your viewing experience on your display, which may vary based on factors such as customer equipment, network connection, the bandwidth available, and/ or your Internet connection. You are responsible for all Internet access charges. The service and any content viewed through our service are for your personal use only, and you agree not to use the service for public performances.9.4 Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You agree that Lifemost shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.10.User Content10.1 Anything you post, upload, share, store, or otherwise provide on or through the Services (including, but not limited to pictures, ratings, reviews and other content to be shown on the Lifemost website) is “User Content.” While you retain ownership of any rights you may have in your User Content, you hereby grant Lifemost a perpetual, unrestricted, assignable, sublicensable, irrevocable, royalty-free license throughout the universe to reproduce, distribute, publicly display, communicate to the public, make available, create derivative works from, and otherwise exploit and use (collectively, “ Use”) all or any part of all User Content for the purposes of (i) advertising, marketing, and promoting Lifemost and the Services; (ii) displaying and sharing your User Content to other users of the Services; and (iii) providing the Services. You further grant Lifemost a royalty-free license to use your user name, image, voice, and likeness to identify you as the source of any of your User Content.10.2 You represent and warrant that: (i) you own the User Content or otherwise have the right to grant the license set forth herein; (ii) the use of your User Content by you on or through the Services does not violate the applicable law, privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person, including, but not limited to, the rights of any person visible in any of your User Content; (iii) the posting of your User Content on the Services will not require us to obtain any further licenses from or pay any royalties, fees, compensation, or other amounts or provide any attribution to any third parties; and (iv) the posting of your User Content by you on or through the Services does not result in a breach of contract between you and a third party. You agree to pay all monies owing to any person as a result of your posting your User Content on the Services.11.Will Lifemost contact me?11.1 When you open an account or provide your information to us, you agree that Lifemost may contact you via email, direct mail, telephone or text message at any of the addresses or phone numbers you provide, including for marketing. You may opt out of marketing emails or communications by following the unsubscribe link (or texting “STOP”), or by contacting us through the Help Center on the Platform.12.Health and Safety Warnings12.1 Lifemost does not provide health care, medical services, or physical training services. The information that you obtain through using the Lifemost Services including without limitation any advice, information, workouts, exercises, regimens, nutritional plans, recipes, counseling or other materials (collectively, the “Fitness and Wellness Information''), are provided for general informational, educational, and entertainment purposes only, and do not constitute medical advice. Lifemost Services not intended to be relied upon for determining the state of your health or in the diagnosis of any medical conditions and are not, and should not be used as, a substitute for a professional medical evaluation. Lifemost advises you to consult your physician prior to engaging in any fitness plan, nutrition regimen, or other wellness program.12.2 By using our Services, you acknowledge and understand that you may receive Fitness and Wellness Information on physical activities, wellness advice, or other exercises or services, which may potentially be dangerous activities based on your personal physical, mental or emotional condition. You should consult with your physician prior to using our Services or any Fitness and Wellness Information. If you choose to use our Services, you should be in good health and have no disability, impairment, injury, disease or ailment preventing you from engaging in active or passive exercise or which would cause increased risk or injury or adverse health consequences as a result of using such Services, and you hereby assume all risks associated with using such Services.12.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFEMOST MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE FITNESS AND WELLNESS INFORMATION AND IS NOT RESPONSIBLE FOR YOUR USE OF OR RELIANCE ON ANY SUCH FITNESS AND WELLNESS INFORMATION. YOU ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO RELY ON AND/OR USE ANY FITNESS AND WELLNESS INFORMATION IS AT YOUR SOLE RISK, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFEMOST WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY AND DEATH, ARISING OUT OF OR IN CONNECTION WITH YOUR RELIANCE ON OR USE OF ANY FITNESS AND WELLNESS INFORMATION.13.Limitation of Liability 13.1 To the fullest extent allowed by applicable law, under no circumstances and under no legal theory (including, without limitation, tort, contract, strict liability, or otherwise) shall Lifemost be liable to you or to any other person for (a) any indirect, special, incidental, or consequential damages of any kind, including damages for lost profits, loss of goodwill, work stoppage, accuracy of results, or computer failure or malfunction, or (b) any amount, in the aggregate, in excess of the greater of (i) 350 AED or (ii) the amounts paid by you to Lifemost in connection with the services in the twelve (12) month period preceding this applicable claim, or (c) any matter beyond our reasonable control.13.2 Force Majeure. Neither Lifemost nor you shall be liable for any failure or delay in performance under these terms (other than for delay in the payment of money due and payable in accordance with these terms) for causes beyond the party’s reasonable control and not caused by that party’s fault, or negligence, including, but not limited to, “acts of God”, acts of government, pandemic, flood, fire, civil unrest, acts of terror, strikes or other labor problems, computer attacks or malicious acts, such as attacks on or through the internet, any internet service provider, telecommunications or hosting facility, but in each case, only if and to the extent that the non-performing party is without fault in causing such failure or delay, and the failure or delay could not have been prevented by reasonable precautions and measures and cannot reasonably be circumvented by the non-conforming party through the use of alternate sources, workaround plans, disaster recovery, business continuity measures or other means.14.Other provisions14.1 Applicable law and place of jurisdiction. The Terms shall be subject to English Law. The exclusive place of jurisdiction for all disputes arising from and in connection with the Services shall be Lifemost’s registered office.14.2 Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Lifemost’ prior written consent. We may transfer, assign, or delegate these Terms and any, or all, of our rights and obligations under these Terms without your consent, provided that you may rescind the assignment if you object to the transfer unless the assignment is due to a merger or acquisition of Lifemost.14.3 Survival. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay or indemnify us, any limitations on our liability, any terms regarding ownership of intellectual property rights, and any terms regarding disputes between us, including without limitation the Arbitration Agreement (as defined below).14.4 Severability. If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.Contact UsFor questions about these Terms, contact info@lifemost.ae or visit our Help Center through the app or website. 