Last Update: 22.01.2024Terms and Conditions for Users1.Scope and change of the Terms1.1 These Terms and Conditions of Use (the “Terms”) are a binding contract between you and FIRST LIFEMOST PORTAL CO. L.L.C., office 3-080, Arab Bank Building, Port Saeed,Deira, Dubai, UAE, PO Box 498, license number 1074545, registered number 833228 (hereinafter referred to as “Lifemost”).1.2 These Terms govern your use of the Lifemost websites, materials, applications, content, products and services, including but not limited to the Lifemost subscription (collectively, the “Services”).1.3 PLEASE NOTE THAT BY USING OR ACCESSING OUR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU SHOULD NOT USE OR ACCESS THE SERVICES.1.4 We are constantly improving our Services, and we may introduce new features, make changes to existing features, or suspend or discontinue certain features, so these Terms may need to change along with the Services. As a result, we reserve the right to change the Terms at any time.1.5 Any use or access of the Services after the effective date of the change will constitute your acceptance of such revised Terms. Changes will be effective upon the posting of the changes unless otherwise specified. If you find any change to these Terms or the Services unacceptable, then your sole remedy is to stop using or accessing the Services.2.Material Terms2.1 As provided in greater detail in these Terms (and without limiting the express language of these Terms), you acknowledge the following:
- You consent to automatic renewal of your Subscription (defined below) until you cancel your Subscription in the app through the “Subscriprion” tab in your account settings or in writing by such other means as we may provide.
- The use of the Services may be subject to third-party terms of service, including the terms of service of Partners (defined below). Lifemost is not responsible or liable for third-party services and materials included within or linked to from the Services.
- Your use of the Services is at your sole risk, and you should consult with a physician or other healthcare professional before commencing physical or wellness activities through the Services. You agree to hold Lifemost harmless from any claim arising out of any default of such obligation.
if User doesn’t renew the Subscription. If User renews the Subscription, the remaining Deposits and Bonuses will not be lost and will be added to the new Subscription.4.6 The funds provided to the User free of charge are not subject to exchange or refund.4.7 After registering on the Service, before paying for a Subscription, the User chooses the date of activation of the Subscription (not later than three months from the date of purchase of the Subscription), from which they are allowed to book and attend Partner’s service. The User shall not be entitled to book Partner’s service on the dates preceding the activation date of the Subscription and after its expiration date.4.8 The validity period of a Subscription starts on the date of its activation and lasts for one calendar month.4.9 The Subscription may not be frozen.4.10 The User may select any activation date within three months of the date of purchase of a Subscription. The certificate is activated at the moment of entering the promo code.4.11 The User may book a Partner’s service for up to 99 AED from their user account and send the link to a third party who is not a User of the Service ("Friend"). The Friend shall follow the link, register in the Service, activate the booking in their account and receive a Booking Code for the Class. Funds for the Friend's occupation are deducted from the User's account.4.12 If the User cancels less than 12 hours before the start of the lesson or if they miss a booked and not canceled lesson such activity is considered completed and the corresponding amount of Deposit charged for that activity is not subject to refund. There is no penalty for early cancellation of a class booking provided that you comply with the stated cancellation policy.4.13 Free Trial or Promotion. We sometimes offer certain users various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offer. If your Subscription starts with a free trial or promotion period, the duration of which is specified during enrollment, WE WILL BILL YOUR DESIGNATED PAYMENT METHOD FOR THE SUBSCRIPTION FEE AT THE END OF THE FREE TRIAL PERIOD, unless you cancel prior to the end of the free trial period. By providing your payment details when enrolling in the free trial, you agree that Lifemost may charge the Subscription fee to your designated payment method upon conclusion of the free trial period. Free trials are only available to first-time subscribers. Lifemost reserves the right, in its sole discretion, to determine your eligibility for a free trial or promotion. Trial members may at any time choose not to continue to paid membership by canceling at least 12 hours prior to the end of the trial or promotion period. You may cancel through the “
Subscription” tab in your account settings.4.14 Subscription Fee. The fee for a Lifemost Subscription is set forth during the enrollment process. The Lifemost Subscription fee is non-refundable except as expressly set forth in these Terms or as required under applicable law. There are no partial refunds.4.15 The cost of Partner Services (in AED) is posted on the Platform.4.16 Discounts, promotions and special offers are not cumulative.4.17 Lifemost may change the price for any Subscription, amount of Deposit included, and cost of any Partner Service, and will communicate any such changes to you in advance. Subject to applicable law, you accept the new price by not canceling your subscription after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing to the Services prior to the price change going into effect. 4.18 Promotional Codes and Deposit. From time to time, we may offer you a credit based on past purchases or based on another offer. Deposit may only be used with the Services, and only remain available if you maintain a valid Lifemost account and an active Subscription. That means if you cancel your Lifemost account, then any outstanding amounts on Deposit associated with your account will immediately expire.5.Billing 5.1 Payments between you and Lifemost for providing access during the billing period are made on the Platform by online payment by VISA, MasterCard, American Express, Union Pay bank card, EMI, Apple Pay, Samsung Pay, Google Pay, OmanNet, Regional Networks (noon payments https://www.noonpayments.com/) through the payment systems specified in the list of payment systems on the Service. All additional expenses for the transfer of funds for the Partner Services are borne by the User. Lifemost has no access to the Users' payment details.5.2 Automatic Recurring Billing. By purchasing a Subscription, you agree that, upon expiration of the initial Subscription term, your Subscription will automatically renew for successive periods of the same duration as the initial subscription unless and until you cancel your Subscription. YOU AUTHORIZE LIFEMOST TO CHARGE YOUR ACCOUNT USING THE PAYMENT METHOD ON FILE FOR YOU TO PAY FOR ANY RENEWAL SUBSCRIPTION. You will be billed for the same Subscription (or the most similar Subscription, if your prior plan is no longer available) at the then-current applicable Subscription fee plus any applicable taxes. We will process payment for any renewal Subscription using the same billing cycle as your current Subscription. Additional terms and conditions may apply upon renewal, and Subscription fees may change at any time, to the fullest extent permitted under applicable law.6.Subscription Cancellation and Refund Policy6.1 You may cancel your Subscription at any time by canceling under your profile/my account/ my plan after which Lifemost will stop automatically renewing your subscription. PLEASE NOTE THAT NO REFUNDS WILL BE ISSUED UPON CANCELLATION. If you cancel at least 12 hours in advance of your billing date, you will not be charged. Your plan will remain active until the next billing date, but you will not be eligible for a prorated refund of any portion of the Subscription fee paid for that Subscription period unless required under applicable law. Requests for Refund will be handled on a case by case basis. To be considered, please write to our customer service team by sending an email to [email protected] with supporting documentation.
Please note that if the Refund is approved by Lifemost you will be charged a Refund fee in the amount of 15 AED. The Refund amount will be decreased to such a fee. 6.2 If you have canceled your account or modified any data on your account by mistake, contact us ([email protected]) immediately. We will try to help, but unfortunately, we can’t promise that we can recover or restore anything and shall not be liable to you for such accidental cancellation or modifications.6.3 When your Lifemost Subscription ends, you will lose access to any Partner Apps or online services.7.Access to the Partners’ Services7.1 After purchasing a Subscription, you can access the services from any Partner, including any Partner App or online services, included in your Subscription. You must follow the procedures, policies and usage rules made available to you by the Partner. The following may apply:7.2 Classes or sessions have a specific duration and often need to be booked in advance7.3 Operating hours and available services for physical facilities may vary7.4 Acceptance of additional terms, including a waiver of liability, may be required7.5 Partner Apps or websites may request additional information7.6 We recommend that you review the rules and/ or terms from each Partner before your first time enjoying their services. You can also learn more about specific Partners by reviewing the information provided in the app on or on our website.7.7 Booking classes. You need to book each Partner’s Service on the Lifemost Platform.7.8 Checking in. When you are ready to access the offerings for in-person sessions or classes or online sessions or classes, you will need to be identified by one of the following means:
7.9 Substitution Policy. Although Lifemost takes every reasonable measure to have sufficient classes and sessions to fill your requests, availability of offerings may change without notice. For example, there may be limited class times for a particular live streaming. Lifemost is not responsible for the unavailability of a particular class, session or App, or removal from a particular plan or the Lifemost platform.8.Prohibited activities 8.1 The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, submissions by you (“User Submissions”), and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws.8.2 You represent, warrant, and agree that you will not contribute any Content or User Submission or otherwise use the Services or interact with the Services in a manner that:Infringes or violates the intellectual property rights or any other rights of any third party or Lifemost;
- with the help of the Booking Code, which you present to the Partner before receiving the service. The Partner activates the Booking Code on the Platform; or
- with the help of the Booking Code, which is activated by means of NFC-reading, when you visit the place of providing the services; in this case, the visit is automatically confirmed in you and in the Partner's account.
- Infringes or violates the intellectual property rights or any other rights of any third party or Lifemost;
- Violates any law or regulation;
- Is abusive, fraudulent, deceptive, threatening, defamatory, obscene, hateful, inaccurate, libelous, pornographic, or otherwise objectionable as determined by Lifemost in its sole discretion (collectively, “Objectionable Content”);
- Jeopardizes the security of any Lifemost account (such as allowing someone else to use your login credentials to access the Services), violates the security of any computer network, or cracks any password or security encryption code;
- Runs Mail-list, Listserv, any form of auto-responder or “spam” on the Services, or that otherwise interferes with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
- “Crawls,” “scrapes,” or “spiders” or otherwise collects any page, data, or portion of the Services or Content (whether through manual or automated means);
- Copies or stores any portion of the Content;
- Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or data of or relating to the Services.